Index Capital FX Limited (in incorporation) (“us“, “we” or “Company“) respect the privacy of our users (each,
“you” or “User“) and are committed to protect the privacy of Users who access, download, install or register
to our mobile application (the “Application“), our website or any other online services we provide
respect to collecting, using and disclosing your information when you use the Services. We encourage you to
* What type of information we collect
* Cookies and Google Analytics
* How we use the information
* With whom we share the information and for what purpose
* For how long we retain the information
* How we protect your information
* Advertising ID and Advertising Identifier
* How to contact us
type of information we collect
We may collect two types of data and information from our Users. The first type of
information is un-identified and non-identifiable information pertaining to you, which may
be made available or gathered via your use of the Services (“Non-personal Information“). We
are not aware of the identity from which the Non-personal Information is collected.
Non-personal Information which is collected may include your aggregated usage information
and technical information transmitted by your device, including certain software and
hardware information about your device (e.g., the device you use, the type of browser and
operating system your device uses, language preference, access time and the website’s domain
name from which you linked to the Services, etc.), in order to enhance the functionality of
the Services. We may also collect information about your activity on the Services (e.g.,
pages viewed, online browsing, clicks, actions, timestamps, etc.). The second type of
information is individually identifiable information, namely information that identifies an
individual or may with reasonable effort identify an individual (“Personal Information“).
Such information may include:
Account Information: When you sign-up and register to the Services, you will be asked to
provide us certain details about yourself. You may register to the Services through our
Registering through the our website: When you register to the Services through the
Application or our website, we may collect from you the following information: full name,
email address, home address, hometown, nationality, birthdate, phone number, as well as
information required for our compliance with regulatory Know Your Customer requirements,
such as passport or other identification number, and any other information you agreed to
share with us.
Voluntarily Information: We may collect information which you provide us voluntarily. For
instance, when you respond to communications from us, communicate with us via email or share
additional information about yourself through your use of the Services. We may also collect
the feedback, suggestions, complaints and reports which you send to us. Please note that we
may also collect complaints about you from other Users, which may include your Personal
For the avoidance of doubt, if we combine Personal Information with Non-personal Information,
the combined information will be treated as Personal Information as long as it remains
filter_dramaCookies and Google Analytics
pixels, FullStory, Google Analytics, etc.) to gather, store, and track certain information
related with your access to and activity through the Services, including when you visit our
website. A “cookie” is a small piece of information that a website assign to your device
while you are viewing a website. Cookies are very helpful and may be used for various
different purposes. These purposes include, among other things, allowing you to navigate
between pages efficiently, enabling automatic activation of certain features, remembering
your preferences and making the interaction between you and the Services quicker, easier and
smoother. Our website may use the following types of cookies:
Session Cookies which are stored only temporarily during a browsing session in order to allow
normal use of the system and are deleted from your device when the browser is closed.
Persistent Cookies which are saved on your device for a fixed period and are not deleted when
the browser is closed. Such cookies are used where we need to identify who you are for
repeated visits (for instance, to allow us to store your preferences for the next sign-in).
Third-Party Cookies which are set by other online services that run content on the page you
view on your browser (for example, by third-party advertising companies who monitor and
analyze our website access).
You may remove the cookies by following the instructions of your device preferences. However,
if you choose to disable cookies, some features of the Services may not operate properly and
your online experience may be limited. We also use a tool called Google Analytics to collect
information about your use of the Services. Google Analytics collects information such as
how often users access the Services, what pages they visit when they do so, etc. We use the
information we get from Google Analytics only to improve our Services. Google Analytics
collects the IP address assigned to you on the date you visit sites, rather than your name
or other identifying information. We do not combine the information collected through the
use of Google Analytics with personally identifiable information. Google’s ability to use
and share information collected by Google Analytics about your visits to this site is
we use the information
addition to the purposes listed above, the information we collect, which may include your
Personal Information, is used for the following purposes:
To set up your account and to provide the Services.
To identify and authenticate your access to the Services.
To authenticate your identity for the purpose of compliance with regulatory Know Your
To send you relevant push notifications, which are based on different activities offered by
To communicate with you and to keep you informed of our latest updates and newsletters.
To market our website, products, and the Services.
To serve you personalized advertisements when you use the Services.
To perform a research or to conduct analytics in order to improve and customize the Services
to your needs and interests.
To support and troubleshoot the Services and to respond to your queries.
To investigate and resolve disputes in connection with your use of the Services.
To detect and prevent fraudulent and illegal activity or any other type of activity that may
jeopardize or negatively affect the integrity of the Services; and
To investigate violations and enforce our policies, and as required by law, regulation or
other governmental authority, or to comply with a subpoena or similar legal process or
respond to a government request.
whom we share the information and for what purpose
We do not rent, sell, or share your Personal Information with third-parties except as
recipients: (i) our subsidiaries; (ii) affiliated companies; (iii) subcontractors and other
third-party service providers; (iv) auditors or advisers of our business processes; and (v)
any potential purchasers or investors in the company. In addition to the purposes listed in
following purposes: (i) storing or processing Personal Information on our behalf (e.g.,
cloud computing service providers); (ii) processing such information to assist us with our
business operations; (iii) performing research, technical diagnostics, personalization and
analytics. We may also disclose Personal Information or any information you submitted via
the Services if we have a good faith belief that disclosure of such information is helpful
or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or
governmental request; (ii) enforce our policies, including investigations of potential
violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal
activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or
exercise our rights to defend against legal claims; (v) prevent harm to the rights, property
or safety of us, our affiliates, our Users, yourself or any third-party; (vi) for the
purpose of collaborating with law enforcement agencies; and (vii) in case we find it
necessary in order to enforce intellectual property or other legal rights.
filter_dramaThird-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the
extent that you disclose your information to other parties via the Services (e.g., by
clicking on a link to any other website or location) or via other sites throughout the
Internet, different rules may apply to their use or disclosure of the information you
disclose to them. You acknowledge that we are not responsible for the products, services, or
descriptions of products or services that you receive from third-party sites or to the
any such third-party products and services. You are knowingly and voluntarily assuming all
risks of using third-party sites to purchase products and services. You agree that we shall
have no liability whatsoever with respect to such third-party sites and your usage of them.
how long we retain the information
We respect your privacy rights and therefore you may contact us at any time and request: (i)
to access, delete, change or update any Personal Information relating to you (for example,
if you believe that your Personal Information is incorrect, you may ask to have it corrected
or deleted); or (ii) that we will cease any further use of your Personal Information (for
example, you may ask that we will stop using or sharing your Personal Information with
third-parties) or that we shall remove your Personal Information (subject to any other legal
obligation that may require us to keep the information). Please note that unless you
instruct us otherwise we retain the information we collect for as long as needed to provide
the Services and to comply with our legal obligations, resolve disputes and enforce our
agreements. We may rectify, replenish or remove incomplete or inaccurate information, at any
time and at our own discretion. If you wish to raise a complaint on how we have handled your
Personal Information, please contact us directly at info@Index Capital FX.live. If you are not
satisfied with our response or believe we are collecting or processing your Personal
Information not in accordance with the laws, you can complain to the applicable data
we protect your information
We take great care in implementing and maintaining the security of the Services and your
information. We employ industry standard procedures and policies to ensure the safety of
your information and prevent unauthorized use of any such information. Although we take
reasonable steps to safeguard information, we cannot be responsible for the acts of those
who gain unauthorized access or abuse the Services, and we make no warranty, express,
implied or otherwise, that we will prevent such access. If you feel that your privacy was
treated not in accordance with our policy, or if any person attempted to abuse the Services
or acted in an inappropriate manner, please contact us directly atinfo@Index Capital FX.live.
We may use a third-party advertising technology to serve advertisements when you use the
Services. This technology uses your information with regards to your use of the Services to
serve advertisements to you (e.g., by placing third-party cookies on your web browser). We
may also use our third-parties and share with them Users’ information to assist us in
evaluating the success of our advertising campaigns and help us retargeting our Users. You
may opt-out of many third-party ad networks, including those operated by members of the
Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For
more information about this practice by NAI and DAA members, and your choices regarding
having this information used by these companies, including how to opt-out of third-party ad
networks operated by NAI and DAA members, please visit their respective websites:
http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
We may share information, including Personal Information, in the event of a corporate
transaction (e.g., sale of a substantial part of our business, merger, consolidation or
asset sale of an asset or transfer in the operation thereof) of the Company. In the event of
the above, the acquiring company or transferee will assume the rights and obligations as
filter_dramaAdvertising ID and Advertising Identifier
The Google Advertising ID is an anonymous identifier, provided by Google Play services. If
your device has an Advertising ID, we may collect and use it for advertising and user
analytics purposes. We may also use Apple’s Advertising Identifier (IDFA), which is a
non-permanent device identifier provided by Apple, and any information obtained through the
use of the Advertising Identifier, for the purpose of advertising. By downloading the
Application or using the Services you explicitly agree that we may associate your
Advertising ID and your Advertising Identifier with your applicable persistent device
identifier. This will facilitate our ability to improve your personalized experience.
Further, we may use other persistent identifiers for non-advertising purposes. If your
device does not have Advertising ID or Advertising Identifier respectively, we will use
current version will always be posted on our website or Application (as reflected in the
notify you through the Services or via email, or you may be notified within the Application.
of the Services, following the notification of such amendments, constitutes your
be bound by the terms of such amendments.
to contact us
If you have any general questions regarding the Services or the information that we collect
about you and how we use it, please contact us at info@Index Capital FX.live.